Learning and Development Manager
JLL - Seattle, WA
Position Summary:
OVERVIEW
This position will be a single point of contact responsible for the overall, end to end program development and delivery of C platforms. The position will play a key role in implementing and supporting standardized processes portfolio-wide and functions to identify ways to improve systems, tools and organizational effectiveness. By determining key business drivers and report key metrics to enable improvements of operational efficiencies within the Jones Lang LaSalle account portfolio.
ESSENTIAL FUNCTIONS
- Coordinate with client and other third party providers to develop, implement and maintain learning programs and systems
- Manage day-to-day technical and operational problems to resolution
- Maintain and communicate standards, processes and templates for instructional design work and project plan tasks.
- Participate in technology development project conversations to understand the complexity of the technology being developed. Apply this information to identify the best means instructional design and training delivery model(s) (in person, online, etc.)
- Analyze raw data and present information to be used to identify action plans which will inherently result in increased value to both the Client and Jones Lang LaSalle.
- Work with the client, account team and other third party providers to collect and interpret data trends/patterns and develop predictive analyses based on historical data and informed assumptions to drive the business.
- Work with the Operations leadership and Finance team to coordinate portfolio wide training budget and reforecasting, developing variance explanations and accurate annual training forecasting by site.
- Provide support to the Performance Manager with monthly SLA/KPI scoring data.
- Consolidate, compile and post the JLL Monthly, Quarterly, and Annual Performance Reports
- Manage Training Assignments in JLL and client Learning Management Systems and assign annual Safety Courses. Partner with Client to schedule Hot Work, SPCC, etc., new hire training, job responsibility changes, daily report, overdue & expired notices and reconciliation with contractor blended list.
- Coordinate safety, professional development and technical training programs, engaging with external service providers, tracking progress and reporting back to management all programmatic accomplishments.
EXPERIENCE
- 5 years of Training and Development, learning systems management, or technical instructional design experience
- 3 years of program management or leadership experience
- Successful communication experience, including presentation and negotiation skills
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrated ability to influence people around programs and business initiatives
- Highly organized with strong analytical skills
- Strong interpersonal skills with an ability to interact with executive level external and internal clients
- Organizational skills with the ability to identify and manage priorities
- Excellent written and verbal communication skills
- Ability to multi-task and work both in a team and independently
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 56896BR
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Posted: 30+ days ago
