Position Summary:
Position Summary
Assist the Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.
Essential Functions
Directly support the Facility Manager in executing the needs of managing the assigned portfolio.
Responsibilities, including, but not limited to:
• Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.
• Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures.
• Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly.
• Review inspections of assigned properties proactively addressing any deficiencies.
• Create and follow up on corrective work orders as necessary.
• Support work order management for in house staff and vendors as necessary.
• Support requests associated with JLL Management and Operations team.
• Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations.
• Manage all duties in compliance to Master Services Agreement and applicable performance measurements.
• Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards.
• Support facility specific cost savings targets to contribute to the account achieving savings goals
• Assist in the development and management of operational and capital budgets.
• Continuously identify cost savings opportunities
• Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
• Coordinate supplier management program consisting of: goal setting, performance criteria, and performance review.
• Support contract management for both short and long-term projects for the client.
• Drive cost savings through sourcing and supplier management activities which are consistent with client goals.
Qualifications Required Knowledge, Skills and Abilities
• Excellent customer, computer, managerial, verbal and written communication skills.
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives.
• Basic knowledge of building systems (mechanical, electrical, plumbing systems).
• College degree or equivalent experience
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at http://www.us.jll.com/united-states/en-us/pages/careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 47968BR
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